Privacy policy
How FensVIP handles account, order, payment, support and website-use information.
Information we collect
When you create or use a FensVIP account, you provide account information such as your email address. When you place an order, the panel processes the selected service, target link or username, quantity and order record.
Using the account also creates balance and payment records. When you contact support, we process the information and attachments you submit in your ticket or message. Cookies and browser storage are described below.
How we use information
Account details enable access to the panel. Order information supports submission, fulfilment and status enquiries. Balance and payment records support account reconciliation, while support messages help us respond to your request.
Necessary account and order processing supports our service contract with you. Where law requires particular records to be kept, the corresponding processing also serves that legal obligation.
Cookies
Cookies and browser storage can maintain sessions and remember interface choices. Restricting them in your browser may affect sign-in and other functions.
Browser settings let you manage or delete cookies; this does not remove records already held in your account.
Third parties
Perfect Panel provides the panel infrastructure. Service suppliers receive order information, including the selected service, target and quantity, to carry out the order. Cryptomus handles the currently available payment flow.
Telegram handles conversations made through Telegram. These external services also have their own privacy information. Information you send to support is used to address your request.
External service providers may process information in the countries where they or their infrastructure operate, which may be outside your country of residence.
Data retention
Account, order, balance, payment and support records serve different purposes. Retention depends on account operation, payment reconciliation, unresolved enquiries and applicable record-keeping obligations.
Contact us about a particular record or deletion request. Closing an account does not by itself establish that all transaction records or platform backups have been deleted.
Your rights
You can ask about, access or correct information associated with your account and request its deletion. Other rights, including restriction, objection or portability, depend on the applicable law and processing involved. Where processing relies on consent, you can withdraw that consent.
Contact us with the account or record reference and your request. Do not send passwords, API keys or verification codes. You may also raise a data-protection complaint with the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/.
Contact us
FensVIP is operated by DUCK DIGITAL LTD, company number 16726307. Registered office: 71-75 Shelton Street, London, England, WC2H 9JQ.
For privacy enquiries, contact Telegram @CNTGADS_1 and state that your message concerns personal information. You may also write to the registered office above.