Frequently asked questions
Answers about choosing a service, payments, orders and contacting support.
Find the answer for your situation
For a specific service, its current description contains the relevant requirements. For an existing order or payment, keep the reference number ready when contacting support.
How are prices calculated?
Check the price unit shown for the service and the total calculated for your quantity before submitting. USD is the base currency.
Which payment methods can I use?
Use the methods currently displayed on your account funding page. Read the method-specific instructions before paying.
When will an order start or finish?
Check the selected service description and current order status. Do not treat a displayed estimate as a guaranteed completion time.
Can I cancel or change an order?
It depends on the service and order state. Check the available actions, and ask support before changing a target or submitting a replacement order.
What does refill mean?
Some services state conditions for replacing a drop in the delivered quantity. Coverage, time limits and eligibility depend on that service; refill is not included by default in every order.
How do referrals work?
The current standard commission is 5% of referred users’ payments. The minimum withdrawal is USD 10, with manual processing. Check the affiliate page and your account for the applicable details.